Questions people ask

We introduce people who want to send a parcel to travellers who already have spare luggage space on that route. That is the whole service. We are not a courier: we never touch your parcel, never transport anything, and are not party to the delivery you agree.

Another member, flying a route you both chose, whose identity has been checked. You see their verification status, rating and delivery history before you agree to anything — and you can decline anyone for any reason.

You post what you need; the other side finds it and requests you, or you request them. A match is only possible when both countries agree, the flight leaves on or before the date the parcel is needed, and the parcel fits the space the traveller still has free. The database refuses anything else.

It depends entirely on who is flying your route. Busy corridors like Paris–Nairobi or London–Lagos move fastest. If nothing has been booked three days before your deadline we email you, tell you how many travellers leave just after your date, and let you change it.

You and the traveller agree the fee directly — typically $7–12 per kilo, against roughly $14 per kilo by courier. You set your budget when you post; travellers decide whether it's worth their space.

Directly, in whatever way you both trust: cash at handover, M-Pesa, bank transfer. Kifurushi never holds, escrows or transfers that money, and takes no commission from it.

Holding other people's money makes us a payment institution, which means licensing we don't have and costs you would pay for. Keeping the money between you two is what lets us charge one flat membership and take 0% of your delivery.

Access to the marketplace: posting listings, requesting matches, and the chat and delivery record around them. $5 a month or $29 a year, covering all three roles. Browsing, receiving a parcel and tracking one are free.

Yes, any time, from the pricing page. Your membership runs to the end of the period you already paid for and then stops. We don't do partial refunds.

Verified members have passed a government-ID check plus a liveness selfie through our identity partner, Didit. The ✓ badge on a profile means that check passed. Ratings come only from completed deliveries and can never be edited or deleted.

Honestly: nothing makes theft impossible. What we do is make it costly and traceable — real identity behind every verified account, an immutable record of what was agreed, and a permanent ban across all corridors for confirmed misconduct. Send accordingly, and read the safety rules before your first handover.

No. There is no insurance and no compensation scheme, from us or from the traveller. If the value of what you're sending would hurt to lose, use an insured courier instead — that is the honest advice.

The traveller must see every item, open, in person, before it is sealed — then you seal it together and photograph it on your own phones, sending the pictures in the match chat where they are timestamped and can't be edited. A traveller who accepts a pre-sealed package carries it as their own at the border. Both sides can be banned for skipping this.

The receiver gets a one-time six-digit code. Entering it at handover is the proof of delivery: it completes the record and unlocks reviews for both sides. Codes are stored hashed, so nobody — including us — can read yours.

Email hello@kifurushiapp.com. We review the agreed terms, the match chat and the journey updates, and we can suspend or ban accounts at fault. We do not adjudicate private disputes and we do not compensate either party — but the full record is yours to use in any claim you pursue.

No. Your ID photo and selfie go from your device straight to Didit. We receive only the result — approved, declined or under review — and the document type. We could not produce your ID image if we wanted to.

Most often because the same face is already verified on another account. One person, one account — it's what keeps the badge meaningful. If you've lost access to your original account, email us rather than making a new one.

Longer than the automatic check, because it waits on a human. Nothing is required from you; the result appears on the same page. If it drags, email us and we'll chase it.

Anything illegal in either country, plus cash, unsealed medicines, weapons, batteries outside airline rules, perishables and anything you would not open in front of a stranger. The full list is on the safety page. Travellers are legally responsible for what's in their luggage at the border.

Carrying something for someone else is legal in most places, provided it is declared correctly and is not a prohibited good — which is exactly why the inspect-and-seal rule exists. Customs and airline rules are the traveller's responsibility, and neither we nor the sender can take that on for them.

All 54 African countries and 22 diaspora destinations across Europe, North America, the Gulf and Asia-Pacific. Whether a route is useful depends on members actually flying it.

English, French and Swahili. Our emails to you follow the language you chose on the site.