Terms & Conditions

Kifurushi ("the platform", "we", "us") operates the website kifurushiapp.com. The platform lets members publish parcel requests and upcoming trips, discover each other, communicate, and keep a shared record of a delivery (agreed terms, journey updates, delivery confirmation codes and reviews).

Kifurushi only connects the two people involved. We are not a courier, freight forwarder, transport operator, logistics provider, postal service, payment processor for deliveries, or agent of either party. We never take custody of any parcel and we never hold, escrow or transfer the money exchanged between sender and traveller.

When a sender and a traveller match, any agreement they reach — the carriage fee, handover arrangements, timing, and everything else — is a private contract exclusively between the sender and the traveller. Kifurushi is not a party to that contract and assumes none of its obligations. The carriage fee is agreed and paid directly between the two of you (cash, mobile money, bank transfer or any method you choose); Kifurushi takes 0% of it.

The platform's role is limited to providing the tools around that agreement: identity verification, matching, chat, status tracking, delivery codes and reviews.

Browsing, receiving a parcel and tracking a delivery sent to you are free. Posting parcels or trips and contacting other members requires a paid membership ($5/month or $29/year), billed through our payment provider (Stripe). The membership fee pays for the platform only — it is not payment for any delivery. You can cancel any time; membership then runs to the end of the paid period.

You must be at least 18 and able to enter binding contracts. You are responsible for your account, for keeping your credentials safe, and for the accuracy of everything you post. Travellers must complete identity verification (run by our verification partner, Didit) before their first carry; we store only the pass/fail outcome, never your ID images.

You must truthfully and completely declare the contents of your parcel, own (or be authorised to send) everything in it, and comply with the laws and customs rules of both the origin and destination countries. Prohibited: cash, loose batteries, liquids over 100 ml, perishables, weapons, narcotics, and anything illegal in either country — see the prohibited items list. Misdeclared contents forfeit all platform protection and lead to a ban.

You are personally responsible for everything you carry across a border. You must inspect every item open, seal the parcel together with the sender, and never accept a package you have not seen inside. You must comply with airline rules and the laws and customs regulations of every country on your route, including declaring goods where required. Any duties, taxes or penalties are yours or the sender's to resolve between you — never Kifurushi's.

Because we only connect people, to the maximum extent permitted by law Kifurushi is not liable for: loss of, damage to, or delay of any parcel; non-payment or overcharging of any carriage fee; the acts or omissions of any member; the contents of any parcel; or any customs, tax or legal consequence of a delivery. The platform record (verified identity, agreed terms, journey updates, delivery code and reviews) exists to help you transact carefully and to support any claim you pursue against the other party — it is not insurance and not a guarantee.

Our total liability to you for anything arising from the platform is limited to the membership fees you paid us in the twelve months before the event.

If a delivery goes wrong, contact the other party first — the in-match chat and delivery record exist for this. You can also report the matter to us: we will review the record, may suspend or ban accounts at fault, and will make the full delivery record available to both parties for any claim they pursue with each other or with authorities. Kifurushi does not adjudicate private disputes and does not compensate either party.

Reviews are public, tied to completed deliveries, and cannot be edited once posted. You grant us a licence to display the content you post on the platform. We may remove content that is unlawful, deceptive or abusive.

You may close your account at any time. We may suspend or terminate accounts that break these terms, misdeclare contents, attempt to bypass verification or the paywall, or put other members at risk — with no refund of membership fees where the breach is serious.

We store the data needed to run the platform: your account details, listings, matches, messages, delivery records and verification outcomes. ID and selfie images are processed by our verification partner and never stored by Kifurushi. We never sell your data.

We may update these terms; material changes are announced on the platform, and continuing to use Kifurushi after they take effect means you accept them. These terms are governed by the laws of France, without affecting any mandatory consumer protections of the country you live in.